PRIVACY POLICY
- Introduction
La Jolla Information Technologies, Inc. (DBA SpotLink) (“SpotLink,” “we,” “us,” or “our”) provides technology services, support, and related solutions. This Privacy Policy explains how we collect, use, disclose, and protect personal data when you visit www.spotlink.com or engage with our services. This Policy is designed to comply with the U.S. privacy laws (including CPRA) and the EU/UK GDPR.
- Data Controller
SpotLink acts as the data controller for personal data collected directly and as a data processor when handling data on behalf of clients.
Address: 4669 Murphy Canyon Rd, Suite 210, San Diego, CA 92123
Email: [email protected]
- Personal Data We Collect
We may collect the following categories of personal data:
– Name
– Email address
– Phone number
– Company name
– Company address
– Billing and payment details
– IP address and device information
– Website analytics data
– Support ticket data
– Individual/home addresses when onsite support is requested
– Other business or personal data required to provide requested support
- How We Collect Personal Data
– Directly from users via forms, support requests, or communication
– Automatically via cookies, logs, and analytics tools
– From third‑party advertising and analytics partners
- Legal Bases for Processing (EU/UK GDPR)
We process personal data based on:
– Contract necessity
– Legitimate interests
– Legal obligations
– Consent (where required)
- How We Use Personal Data
We use data to:
– Deliver, maintain, and improve our technology services
– Provide customer support, including onsite visits
– Process payments and manage billing
– Communicate with users about services and updates
– Secure systems, detect fraud, and enforce policies
– Conduct analytics and advertising
- Advertising & Analytics
SpotLink uses advertising and analytics platforms, including:
– Google Ads
– LinkedIn Ads
– Facebook Ads
– Constant Contact
These platforms may use cookies or tracking tools for performance measurement or targeted advertising.
We may also use anonymized, non-traceable case studies, blogs, stories, depictions, representations, or re-enactments of our work product to showcase our skills and abilities. We will never divulge the true source of such content, without that client’s authorized written permission.
- Cookies
We use cookies to enable core functionality, analytics, and advertising. Users may manage preferences via browser settings.
- Sharing of Personal Data
We may share data with:
– Service providers supporting our operations
– Advertising and analytics partners
– Payment processors
– Legal authorities when required
We do not sell personal information in the traditional sense.
- International Data Transfers
For EU/UK data subjects, we rely on mechanisms such as Standard Contractual Clauses (SCCs) to safeguard data transferred to the U.S.
- Data Retention
We retain personal data only as long as necessary for service delivery, compliance, and legal obligations.
- Data Subject Rights (EU/UK)
Users in the EU/UK may request:
– Access
– Rectification
– Erasure
– Restriction of processing
– Data portability
– Objection to processing
- U.S. Privacy Rights (CPRA)
California residents may:
– Request disclosure of collected personal data
– Request deletion
– Request correction
– Opt out of targeted advertising
– Not be discriminated against for exercising rights
- Security
We implement administrative, technical, and physical safeguards to protect personal data.
- Children’s Data
SpotLink does not provide services to minors and does not knowingly collect data from individuals under 18.
- Changes to This Policy
We may update this Policy periodically. Updates will be posted on our website.
- Contact Us
For questions or requests:
Email: [email protected]
Address: 4669 Murphy Canyon Rd, Suite 210, San Diego, CA 92123